Requirement
- Hands-on configuration in SFDC Sales Cloud and Service Cloud, complex APEX code and configuration, Workflows, Process Builder, Customer/Partner communities set up, and creation/maintenance of lightning components
- Architect and improve complex object data models for optimal business use
- Integrate with other platforms/applications like CMS, phone, virtual chat, web to case, social, and other plugins to SFDC
- Ownership of both BUILD and RUN responsibilities
- Responsible for production metrics and meeting production SLAs
- Troubleshoot and fix production issues and help prioritize against existing backlog based on severity and impact
- Responsible for input into all engineering practices for their area- Signal Lights Executive Cockpit, Product Quality, CI/CD
- Provide input into Quarterly Operational reviews
- Complete Platform Ownership: Management of Technical Debt and Platform Life Cycles for Salesforce and other platforms
- Work across a number of technologies and advise on fit-for-purpose solutions. Balance needs for functional and non-functional requirements (availability scalability, supportability, security, interoperability, etc.)
