When designing products or services, designers strive to create the ideal experience for end users by following a well-defined UX process. However, a good experience does not automatically equate to an engaging experience. For instance, designers need to consider whether users are willing to use the product or service in the first place, and if the intended experience is truly motivating. This session delves into gamification as a potential solution for creating delightful experiences in the products and services you develop.
