Product Management

SLA Management

Asses your workflow with SLA management.

A Service-Level Agreement (SLA) is a contractual agreement that codifies mutual expectations and outlines the specific service levels and performance metrics between the service provider and the customer. SLA management is responsible for the process of establishing, monitoring, and maintaining these agreements.

Product Management Success Stories

Discover how we translate strategic innovation into differentiated capabilities and accelerate bottom-line impacts for fast-growing enterprises and digitally-native companies.

CS Sagent 2

Challenge:

Deliver product enhancements at the speed of market demands.


Approach:

Establish a new environment for development and product hosting.


Impact:

-90%

Developer Attrition

+22%

Productivity

Learn more
CS HealthTech2

Challenge:

Address bugs introduced by new feature releases, and prevent the delay of revenue and erosion of customer trust.


Approach:

Support the Encora-client team in actively managing the product development roadmap and prioritizing new features for next-gen products that will drive future growth.


Impact:

+19%

Transactions

+44%

Features
Deliver

Learn more
CS HiTech Industry

Challenge:

Achieve stronger performance, higher productivity, and improved quality of product development.


Approach:

Streamline the product roadmap to build out the planned capabilities and future-proof the design through the use of modern and evolving technologies.


Impact:

+20%

Increased Work
Orders Processed

+50%

Mobile Apps
Improved Load Time

Learn more

Thought Leadership for SLA Management

Allow us to show you our expert input and find out more about our work on emerging insights, challenges, and trends across industries worldwide.

Class Components vs Functional Components in React

Class Components vs Functional Components in React

Components are regular JavaScript functions that return renderable results. These components can be ...

read more
Handling Scope Change in Agile

Handling Scope Change in Agile

What is scope and its management? Scope defines what a product does and what it does not do. ...

read more
Driving Value-Based Care with Low-Code Platforms

Driving Value-Based Care with Low-Code Platforms

Value-based care has marked a critical transition for the healthcare industry. A payment model that ...

read more
Fostering psychological safety in Agile

Fostering psychological safety in Agile

The agile methodology is an excellent way for organizations to work more efficiently and ...

read more

Learn More About Encora

We are the software development company fiercely committed and uniquely equipped to enable companies to do what they can’t do now: More.