Qualifications and Skills
- Minimum 5 years of IT support operations in large commercial, service-based or vendor organisation or financial institution.
- Background in IT Application Management and/or software development.
- Experienced in Open source platform component such as Apache, JBoss, Weblogic and Websphere.
- Experience in Windows Server, Unix, and Linux OS environment.
- Experience in MSSQL and Oracle database.
- Technical background in IT infrastructure, networking, software development, security.
- Microsoft Office (Microsoft Excel, Microsoft PowerPoint, Microsoft Word).
- Knowledge in Contact Center/ Fraud Management/ Risk Management related business and technology such as etcAvaya, Aspect, Actimize, FALCON.
- Experienced with ticketing tools for Incident management, KEDB, Change management tools such as HP-ITSM, JIRA, Pregine, BMC tools (Remedy/Patrol).
Personal skills (Soft Competencies [Core/Leadership])
- Highly result oriented and can work independently.
- Good analytical, technical, written and communication skills.
- Display drive to complete the assignment.
- Good analytical, technical, written and communication skills.
- Ability to work in the team.
- Must have had application support experience.
- Must have strong business facing skills in a highly pressured environment.
- Must have good team skills and collaborative approach to problem solving.
