Responsibilities and Duties
- Develops automated monitoring alerts for pro-active application monitoring.
- Incident trending analysis and reporting.
- Pro-actively manages the potential Capacity and Performance related findings.
- Manages knowledge transfer to L1 support for new functionalities or project.
- Incident SLA Tracking and reporting.
- Actively propose solutions to problem tickets and improvement areas.
Qualifications and Skills
- Bachelor’s Degree in IT or equivalent.
- At least 3 years of working experience in production application development/support for Unix and Windows platform.
- Experience in ticket statistics and analysis.
- Extensive working experience in SQL, shell scripting, HTML, PHP/JSP.
- Strong analysis and communication skills.
- Proficient in Bahasa Malaysia and English.
- Customer Service oriented.
- Ability to perform multiple tasks simultaneously whilst working under pressure.
- Ability to communicate effectively in a multidisciplinary environment of both functional and business resources.
- Forward thinking, dynamic and innovative.
- Understands how to use decision making to support mission.
- Demonstrated systems thinking ability.
- Willingness to learn and take up new challenge.
- Always explore the possibility on automation to reduce manual effort.
